Reset Refund Feature !
Dear CRO Partner,
A new feature has just been released for your callcenter operations.
If you have refunded a wrong amount, you can simply reset the refund transaction !
Click CRO > helpdesk > reset refund to access to Reset Refund page.
To use this tool, firstly you need to be authorized with *Reset Eticket Transaction authority. Office Master Users can authorize the concerned users.
After getting the required authority, now let’s see how it works by an example !
For example : Let’s assume that you have refunded 80 USD (wrong amount) by mistake.
And you want to cancel refund transaction in order to refund again with correct amount.
How can I reset wrong refund ?
> Just enter order ID and then click RESET REFUND !
It is done !
You can check order finance to see the result ;
Remarks :
– If refund operation is made in the same day, system will directly delete T. Sale Refund transaction completely as in the above example.
– If refund operation was made previously, then system will reset refund by not deleting T. Sale Refund transaction but instead will create another T. Sale transaction to get back the refunded amount.
> Now you can refund again with correct refund amount…
Thank you
